Can I get a refund?
Yes, if you encounter a major issue with our service, you can request a refund within 12 hours of purchase.
How do I request it?
Email info@neon4ktv.com with your Order ID and a brief description of the issue. Use the subject line: “Refund Request.”
What doesn’t qualify?
Device or setup issues
Temporary interruptions (internet or server)
Change of mind
Monthly subscription fees
Processing Time
Approved refunds are processed in 3–7 business days (up to 15 days with some payment providers).
Trial & Outages
Use our trial period to test the service. For outages over 48 hours, we’ll refund and extend your subscription for the downtime.
Need help?
Contact info@neon4ktv.com anytime.